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Privacy Policy

Last Updated: 01/05/2018

This is the main privacy policy for Back in Motion (Franchising) Limited and associated clinics ("our sites") and for certain services provided by Back in Motion. The group of clinics are registered as individual Limited companies but all trade under the name Back in Motion.

At Back in Motion, we collect different types of information about our users for four main reasons:

1. To provide personalised services unique to individual users.

2. To help us to monitor and improve the services we offer.

3. To inform current clients of forthcoming appointments.

4. If we have permission from the user, to educate subscribers on health related matters and market to them.

There may be other privacy policies that apply to certain services we provide. Please read these when you register or subscribe for these services on these sites.

Our principles

1. We do our very best to protect your privacy by using security technology appropriately. This means we make sure that we have appropriate security measures to protect your information; and we make sure that when we ask another organisation to provide a service for us, they have appropriate security measures.

2. We will respect your privacy. You should receive marketing emails only from us and, if you agree, from other organisations we have carefully chosen. We will make sure it is clear when you can make these choices, for example, we have boxes you need to tick if you want to receive marketing. However, we may email you occasionally with information or questions about your registration, your subscription account or postings, for example, with reminders, warnings or copyright requests.

3. We will collect and use individual user details only if we have your permission or we have sensible business reasons for doing so, such as collecting enough information to manage subscriptions.

4. We will be clear in our dealings with you as to what information about you we will collect and how we will use it.

5. We will use personal information only for the purposes for which it was originally collected and we will make sure we delete it securely.

6. If we or our service providers transfer any information out of the European Economic Area (EEA), it will only be done with the relevant protection (stated under UK law) being in place.

How we use your information

What information do we collect?

We collect information on you:

- when you register in clinic, via phone or via the website or social media

- when you use the website - through cookies

if you choose to reveal information in postings on our facebook page

when you enter sales promotions.

Certain services that we provide may involve us collecting extra information such as where you are, so the service can be provided in the clinic closest to you. This may also apply to certain apps that you download, or which we provide.

Registration

The minimum information we need to register you is your name, email address and a contact telephone number and date of birth. We will ask you more questions in clinic as we have to gain this information so when contacting your GP or other medical professional this can facilitate communication and keep in contact regarding your medical condition and progression to the point of discharge. Unless we say otherwise, you have to answer all the registration questions.

We may also ask some other, voluntary questions during registration for certain services (for example, how you heard about us and what outcome you would like to achieve) so we can gain a clearer understanding of what you would like to achieve from consulting with us. This also allows us to personalise services for you. After you have registered, we may send you emails we think may interest you. At any time you can decide not to receive these emails and will be able to 'unsubscribe'.

Logging in using social networking credentials

If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Back in Motion identity. You may use your picture from Google as part of your profile. This also allows us to share your networks and any other information you choose to share according to your Google account settings. If you remove Back in Motion from your Google settings, we will no longer have access to this information. If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Updating your personal information

Who we share data with

Depending on where you live, your personal information may be shared with the Back in Motion group of companies that are based in the UK.

We will not share your personal information with others for marketing purposes unless you have given us your permission. If we have your permission, we will share your information only with other organisations we have chosen carefully.

If you are a Back in Motion client and attend an event organised by an event partner, data may be shared for event administration purposes. We work with other organisations' services, through our clinics, although we are not necessarily operating these services. We process any information which we collect when you access a service provided by another organisation under this privacy policy. Information these other organisations collect is governed by their own privacy policies.

We can access and release personal information to keep to relevant laws and government requests, to operate our systems properly and to protect both us and our users.

Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may also independently audit these service providers to make sure that they meet our standards. We may use service providers to help us run these sites (or services available on the sites), some of whom may be based outside the EEA.

Some of our webpages use plug-ins from other organisations (such as the 'Facebook Recommend' function). These other organisations may use information about your visit to our websites on their pages. If you browse these pages while still also logged in to your account with us, information they collect may be connected to your account on their site. For more information on how these organisations use information, please read their privacy policies.

Use of Cookies

We use cookies for a number of reasons. 1 For statistical purposes to track how many users we have and how often they visit our websites. We collect information listing which of our pages are most frequently visited, and by which types of users and from which countries. 2 We use other organisations to collect anonymous user information, sometimes through cookies and web beacons,(information embedded in images which allow them to analyse how the website is being used and the number of visitors). 3 We and other advertisers may use statistical cookies to track who has seen an advert and clicked on it. You can find more information on this in the online behavioural advertising section of this privacy policy. 4 Placing cookies on your computer means we can show you adverts that you might be interested in, and allows us to control the number of times you see them and measure how effective the ad campaign has been. 5 We may use 'Flash' cookies to store your preferences for your media player (for example, volume and so on). If we don't use them, you may not be able to watch some video content. You can turn cookies off but if you do this, you may not be able to use all services on our websites and you might see more pop-ups and other advertising. This is because we won't be able to limit what you see by using cookies. However, you will still be able to see our editorial content. 6 We or other companies may use cookies to suggest and deliver content which we believe may interest you.

By using the sites you are agreeing to the use of cookies as described.

Advertising

Our sites contain links to other websites from which we may earn revenue. Our articles are never influenced by advertisers or affiliates, nor are they written for the purpose of promoting a product, except when clearly branded as a 'sponsored by', 'brought to you by' or 'supported by' to represent sponsored content, advertisement features and foundation funded features respectively.

Data protection

Under the UK Data Protection Act 1998 we have to say who the 'data controller' is for Back in Motion clinics and services provided through our websites. The data controller is the organisation responsible for protecting information and, in our case, is Back in Motion (Franchising) Limited, Ground Floor Windmill Surgery, London Road, Wymondham, NR18 0AF.

If you would like access to or a copy of the personal information we hold about you, or have any questions about how we may use it or to make a complaint, please contact the Data Protection Manager at the address shown above or email info@back-in-motion.co.uk.

Changes to the privacy policy

Should we elect to change our privacy policy we will post the changes here. Where the changes are significant, we may also choose to email all our registered users with the new details. Where required by law, will we obtain your consent to make these changes.



Back in Motion Franchising Ltd

14 to 16 Chalfont Walk

Eaton

Norwich

NR4 7NH

 

0845 4741193

E  franchising@back-in-motion.co.uk

Back in Motion is a proud member of the following organisations:

Site content and design Copyright 2016 Back in Motion.

Website design by Feel the Steele Design & Illustration. Photography by Andy Davison Photography.